HYBRID EVENT: You can participate in person at Narva, Estonia or Virtually from your home or work
Scholars Forum Listener Registration

International Conference on Customer Loyalty and Retention Analytics (ICCLRA - 27)

17th - 18th June 2027 Narva, Estonia
Hybrid Access Invitation Support

Join researchers, academicians, professionals, and industry experts from around the world to exchange knowledge, engage in academic discussions, and advance solutions for a sustainable future.

Academic Participation Experience

Engage in high-quality sessions, gain insights from domain experts, and be part of meaningful academic discussions.

Official Invitation Letter Available

Registered listeners can request an official invitation letter after successful registration confirmation.

Benefits of Registering as Listener
Access to All Conference Sessions

Attend keynote, plenary and technical sessions across relevant tracks.

Networking Opportunities

Connect with global researchers, professionals and domain experts.

Certificate of Participation

Receive an official participation certificate after successful attendance.

Invitation Support

Request invitation letter support after confirmed registration.

Conference Materials

Access available abstracts, session resources and digital materials.

Expert Insights

Gain knowledge from leading speakers and field specialists.

2 Participant Details
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4 Terms & Condition
Conference Programme and Participation Policy:

The Organiser may create shared sessions for research themes spanning more than one discipline, enabling participants to exchange knowledge, build professional relationships, and identify new opportunities for academic cooperation.

Refund, Cancellation, Postponement, Travel and Transfer of Registration:
Refund Policy:

If the registrant is unable to attend and is not in a position to transfer his/her participation to another person or event, then the following refund arrangements apply: Keeping given advance payments towards Venue, Printing, Shipping, Hotels, and other overheads, we had to keep the Refund Policy as the following slabs:

1. Cancellations made before 60 days of the conference are eligible for a full refund, subject to a $100 cancellation charge.
2. Cancellations made within 60-30 days of the conference are eligible for a 50% payment refund.
3. Cancellations made within 30 days of the conference are not eligible for a refund.
4. Virtual Participation registrations are non-refundable.

(a) The above refund policies are applicable only if the registrant has not received the official invitation letter for participation in the event, If the client receives the conference invitation letter but cannot attend the conference, no refund will be provided.

(b) If the client cannot attend the conference for any personal reasons, the registration fee is not refundable. However, the fee will be considered as a credit to participate in any of our international conferences within one year from the date of registration.

(c) In the event of a visa denial, travel reasons, or natural calamities preventing attendance, the registration fee will not be refunded. However, the fee will be considered as a credit to participate in any of our international conferences within one year from the date of registration.

(d) Since this conference is hybrid, the organizer reserves the right to conduct it in any format, physical or virtual. Refunds will not be provided for format changes.

(e) For participants who register close to the conference date or after the standard registration deadline, The registration will be considered for virtual participation only, as the conference is in hybrid mode. However, you will be eligible to attend one more international conference based on your registration category.

Cancellation Policy:

If the organizer cancels this event for any reason, you will receive a credit for 100% of the registration fee paid. You may use this credit for another event which must occur within one year from the date of cancellation.

Postponement of Event:

If the organizer postpones an event for any reason and you are unable or unwilling to attend on rescheduled dates, you will receive a credit for 100% of the registration fee paid. You may use this credit for another event which must occur within one year from the date of postponement.

Travel and Accommodation Responsibilities:

a) The responsibility for making and managing travel arrangements, including flights, transportation, and accommodation, lies solely with the individual participant.

b) In the event of any changes to the conference format, cancellation, or venue adjustments, the organizers cannot assume responsibility for any costs incurred by participants for travel or accommodation.

Transfer of registration:

All fully paid registrations are transferable to other persons from the same organization if the registered person is unable to attend the event. Transfers must be made by the registered person in writing to [email protected]. Details must include the full name of the replacement person, their title, contact phone number, and email address. All other registration details will be assigned to the new person unless otherwise specified. Registration can be transferred from one conference to another conference of the same organizer if the registrant is unable to attend one of the conferences

However, Registration cannot be transferred if it is intimated within 14 days of the respective conference. The transferred registrations will not be eligible for Refund.

Visa Information:

The organizer will not directly contact embassies and consulates on behalf of visa applicants. All delegates or invitees should take responsibility for their visa and travel arrangements. Important note for failed visa applications: Visa issues cannot come under the consideration of the cancellation policy of the organizer, including the inability to obtain a visa.

N.B:

All cancellations or modifications of registration must be made in writing to [email protected]

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Conference Session Tracks

Aligned with United Nations Sustainable Development Goals

Our conference tracks support global knowledge exchange, innovation, and sustainable development priorities across diverse disciplines.

SDG 8 SDG 9 SDG 12
01 Innovations in Customer Loyalty Programs
This track explores the latest advancements in customer loyalty programs and their impact on consumer behavior. Researchers are invited to present studies that analyze the effectiveness of various loyalty initiatives in enhancing customer retention.
02 Churn Prediction Models in E-commerce
This session focuses on the development and application of predictive models aimed at identifying customer churn in e-commerce settings. Papers should address methodologies, data sources, and the implications of churn predictions on business strategies.
03 Engagement Strategies for Enhanced Customer Retention
This track examines innovative engagement strategies that businesses can employ to foster long-term customer relationships. Contributions should highlight empirical research on the effectiveness of these strategies in driving customer loyalty.
04 Measuring Customer Lifetime Value
This session delves into methodologies for accurately measuring customer lifetime value (CLV) and its significance in strategic decision-making. Papers should discuss both theoretical frameworks and practical applications of CLV in various industries.
05 Behavioral Loyalty and Its Drivers
This track investigates the psychological and behavioral factors that influence customer loyalty. Researchers are encouraged to present findings that link consumer behavior theories with loyalty outcomes.
06 Metrics for Assessing Loyalty Programs
This session focuses on the development and application of metrics for evaluating the success of loyalty programs. Papers should provide insights into quantitative and qualitative measures that can effectively capture program performance.
07 Reward Systems and Customer Engagement
This track explores the relationship between reward systems and customer engagement, emphasizing how different rewards can influence customer loyalty. Contributions should include case studies and empirical research findings.
08 Retention Strategies in Competitive Markets
This session addresses the challenges and strategies for retaining customers in highly competitive markets. Papers should discuss innovative retention tactics and their effectiveness in various business contexts.
09 Predictive Analytics for Loyalty Management
This track focuses on the use of predictive analytics in managing customer loyalty and retention. Researchers are invited to share their insights on data-driven approaches that enhance loyalty management practices.
10 Understanding Brand Loyalty Dynamics
This session examines the dynamics of brand loyalty and the factors that contribute to its development over time. Contributions should explore both consumer perspectives and brand strategies that foster loyalty.
11 Relationship Marketing and Customer Retention
This track investigates the role of relationship marketing in enhancing customer retention rates. Papers should analyze how relationship-building strategies can lead to improved loyalty and long-term customer engagement.