Tentative Program

This track explores the latest advancements in customer loyalty programs and their impact on consumer behavior. Researchers are invited to present studies that analyze the effectiveness of various loyalty initiatives in enhancing customer retention.

This session focuses on the development and application of predictive models aimed at identifying customer churn in e-commerce settings. Papers should address methodologies, data sources, and the implications of churn predictions on business strategies.

This track examines innovative engagement strategies that businesses can employ to foster long-term customer relationships. Contributions should highlight empirical research on the effectiveness of these strategies in driving customer loyalty.

This session delves into methodologies for accurately measuring customer lifetime value (CLV) and its significance in strategic decision-making. Papers should discuss both theoretical frameworks and practical applications of CLV in various industries.

This track investigates the psychological and behavioral factors that influence customer loyalty. Researchers are encouraged to present findings that link consumer behavior theories with loyalty outcomes.

This session focuses on the development and application of metrics for evaluating the success of loyalty programs. Papers should provide insights into quantitative and qualitative measures that can effectively capture program performance.